FAQ

A: We offer expedited delivery options for our premium service, including same-day and next-day delivery, depending on the distance and destination.

Prices reflect the premium direct door to door service we offer.

Here are our 3 Premium Parcel Delivery Service Options:-

Fast - Next Day Collection / Delivery the Following Day

Faster - Same Day Collection / Next Day Delivery

Fastest - Same Day Collection / Same Day Delivery

A: Our premium courier service can accommodate a wide range of parcel sizes and weights. Please contact us for specific details on oversized or heavy parcels/pallets.

A: Our premium parcel courier services cover an approximate 60 mile radius area around Hinckley Leicestershire , including the major cities, suburban areas, and specific regions within our service network. Please enquire for specific locations.

A: Yes, our premium Leicestershire based courier service offers flexibility in scheduling pick-up times to suit your convenience. Contact our friendly customer service team to arrange a suitable pick-up window.

A: We take significant measures to ensure the safety and security of parcels during premium deliveries, including careful handling, secure packaging, and trained professionals overseeing the process.

A: Yes, we provide insurance options for high-value items sent through our courier service to offer peace of mind and protection against unforeseen circumstances.

A: We offer convenient payment options for our courier services, including online payment, secure payment links, credit card payments, and invoicing for regular business clients.

A: Our parcel courier service is primarily aimed at local manufacturers and businesses, but we do operate our service on a case by case basis and often accept booking requests from personal (non business) customers seeking the extra touch for their parcels safe journey.

Rest assured your parcel will not be thrown over a fence or left with a neighbour!

A: Yes, we provide an electronic POD/proof of delivery for all parcels sent through our premium courier service, including recipient signatures and delivery confirmation for added assurance. Hard copies (triplicate copy) can also be sent via post for a small fee if requested.

All consignments are delivered to the addressee ONLY.

A: We are a small, streamlined team based in Leicestershire. Our dedicated customer support team is available through various communication channels, including phone, email, and live chat, to address any queries or issues related to our premium courier services.

Have you ever tried to contact other courier delivery services only to find there is no way to reach a person? Rest assured we are the exact opposite. All customers have a direct line of contact to the driver at all times! Our Live Chat is also manned by a human being (the owner of the business infact!). No robots are automated messages here!

A: Depending on the stage of transit, we may accommodate rerouting or changes to delivery details for parcels in our service. Contact our customer service team for assistance in such cases.

A: While we do not have strict packaging requirements, we recommend using sturdy and secure packaging for parcels sent through our premium service to ensure safe transport and delivery. We do NOT provide packaging materials. Your package/s must be ready for collection when our driver arrives. We do ensure all consignments big or small or fastened safely and securely.